Need Help? We've got you covered!
What information do I need to provide to make an order?
Should I expect delays when ordering?
With the help of extensive contingency planning, our supply operations have recovered well. At the moment we can deliver all products within the communicated lead times.
What are your shipping & handling charges?
We offer free international shipping on all orders. For more information on our shipping methods click here.
How can I pay for my order?
We accept credit card, Apple Pay, Google Pay, Shop Pay and PayPal as forms of payment.
When will my order ship?
All in-stock orders will be processed and shipped within 2 business days of ordering. Delivery time will depend on what country you are in. Please allow an estimate of 7-15 days for your order to arrive in the United States, Canada, United Kingdom, Australia, New Zealand and all European United Countries. Other countries can take an estimate of 2-3 weeks for delivery due to the distance traveling and customs.
How do I track my order?
What is your refund policy?
Instead of returning items you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability. Our refund policy lasts 30 days. If 30 days have gone by since your purchase we unfortunately can't offer you a refund. For more information on our policy and how to contact us please click here.
My product was damaged upon arrival. What should I do?
Malfunction and/or breakage/damage resulting from any external factors after delivery of product is covered under our terms of warranty. Please notify us using our contact form within 24 hours of receiving the product and we'll ship you a replacement product free of charge. Proof of damage must be provided.