RETURN AND REFUND POLICY
RETURN AND REFUND POLICY
Instead of returning items you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability. Every return has a carbon footprint. So using the form down bellow please tell us in detail what went wrong and depending on the issue we’ll give you your money back in full. Then if possible you can donate your product to a local charity or recycle it.
Our policy lasts 30 days. If 30 days have gone by since your purchase we unfortunately can’t offer you a refund.
There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refund Process:
Once your message is received and looked at, we will send you an email to notify you of the approval or rejection of your refund and if you need to provide more information. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at slimbrushes@gmail.com